TECHNICAL ISSUES
Why can't I sign into my account?
It's possible that you checked out as a guest and didn't create a Showpo account or maybe even misspelled your email address. Simply reach out to our Customer Happiness Team via live chat or email below and we’ll get this sorted for you.
How can I change details on my account?
Log into your Showpo Account > Account Information. Select this and you can update:Your nameEmail addressDate of birthSaved credit card details (if you choose)And also set a default delivery address so you don’t have to update it each time you want t
How do I close/delete my account?
Aw, we’re sad to see you go. If you’d like to close or delete your account please contact our Customer Happiness team via live chat or email below and we will action this for you.
I'm having trouble with your app. What should I do?
Firstly, try fully closing the app and opening again. If this doesn't work, please check if you have the latest app version installed. To check if you have the latest version:. On your iPhoneGo to Settings> General> Usage> StorageClick on the Showpo
What are cookies and should I enable them?
Cookies are messages that web servers pass to your web browser when you visit internet sites. These messages are important to ensure our system captures your info correctly. Cookies are stored in the temporary memory only and are not retained once th