WEDDING GOWNS
Can I return my dress without the original packaging?
Your dress needs to be returned in its original condition. That means tags have to be attached and the gown must be unaltered, unworn, unwashed, unstained and in its original packaging. Still have a question? You can reach out to us via live chat or
Do you have any payment plans?
For AU, US and NZ customers, we offer Afterpay so you can pay for your dream dress in 4 easy instalments charged every 2 weeks. You can read Afterpay's Terms of Service here. Still have a question? You can reach out to us via live chat or email below
Are there additional costs we may encounter?
We offer free shipping on all our bridal gowns and there are no additional delivery costs unless you opt for same-day delivery.Please note: Customers purchasing from outside of Australia may have to pay duty and customs fees. Unfortunately, custom du
Can I order using same day shipping?
Sadly, we do not offer same-day delivery for our European or UK customers. However, orders placed before the applicable cut-off times (as outlined on our shipping page) will be dispatched on the same business day. Still have a question? You can reach
Can I have my dress delivered to a parcel locker, PO box or private bag?
Currently, we don't offer parcel locker, PO box or private bag delivery for our bridal gowns. Still have a question? You can reach out to us via live chat or email below, and we'll happily help you out.
How will my dress(es) be packaged?
Our bridal gowns are quality checked, then lovingly placed inside our protective shipping bags, ensuring they can be transported in perfect condition. (We recommend using a garment bag to store and transport your dress for the big day!). Still have a
How do I measure myself?
You can find our size guide here! To get the most accurate measurements follow these simple steps:Bust: Lift your arms up in the air & measure around the fullest part of your chest.Waist: Measure around your waistline at your narrowest point. For the
After the wedding, do you offer preservation or cleaning services?
We don't offer preservation or cleaning services after the big day!. To keep your gown in pristine condition, make sure you have it dry cleaned within 7 days and store it in a garment bag. It's best to store your dress in a cool, dark area away from
Do you have anywhere I can try on my dress?
We don't have any in-store locations or showrooms. We have included as many details as possible in the product descriptions, and also offer a size guide, to help you find the right dress for you. Still not sure? Get in touch via live chat or email, a
What is the best way for me to store and transport my gown?
We recommend using a garment bag for storing and transporting your dress before your big day. To make sure your gown stays in the perfect condition once it reaches you, it's best to store your dress in a cool, dark area away from any natural sunlight
Are alterations included in the cost of my gown?
We don't offer in-house alterations for our gowns or include this in the cost. However, this doesn't mean our gowns can't be altered. We'd recommend contacting a professional tailor or seamstress for any alterations you wish to make.
Are your wedding dresses true to size?
We do our best to make our garments run true to size. With the range of styles and fabrics we offer, some items may have a different fit. Check the size guide before you order and take a look at the product description for all the info you'll need ab
Do you customise or alter dresses?
All our bridal gowns are designed with love by our in house team. We don't offer made to measure gowns but that doesn't mean our dresses can't be customised by a professional tailor or seamstress who can make sure your dress is 100% perfect for you.