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We&#x2019;re so sorry if we&apos;ve missed an item in your order!Please reach out to our Customer Happiness team via live chat or email below and we&apos;ll help you out as quickly as possible.

We’re so sorry if we've missed an item in your order!. Please reach out to our Customer Happiness team via live chat or email below and we'll help you out as quickly as possible.

I'm missing an item. What should I do?

ORDER ISSUES

Where is my order?

Does Showpo have same day delivery?

How long does shipping take?

Why haven't I received my confirmation email?

How much does shipping cost?

Do you ship to work addresses?

What if I'm not home to sign for my order when it arrives?

Do you ship to PO boxes, military addresses or parcel lockers?

What if my order is returned to sender?

Do I have to sign for my order?

DELIVERY

What is your Returns Policy?

How do I book a return?

Can I Get A Refund

I've received a faulty or wrong item, what should I do?

Can I Exchange An Item?

Why can't I book a return?

I haven't received my return confirmation email?

Can I return more than one order in the same parcel?

How Can I Track My Return

How Do I Package My Return?

Can I Return Items Paid For With A Gift Voucher?

RETURNS

Do you sell gift cards?

How do I use my Gift Card?

What happens if I want to make a return but have paid with a Gift Card?

What if I’ve lost my Gift Card code?

How long do I have to spend my Gift Card?

GIFT VOUCHERS

What payment types do you accept?

How does Afterpay work?

PayPal - Can I use it, and how does it work?

Do your prices include tax?

What currency are your prices in?

Is your site secure?

PAYMENTS

What is Showpo Rewards?

How do I join Showpo Rewards?

How do I earn points?

How do I move up a tier?

How long will I stay at my level?

When will my points be added to my account?

When will I receive my birthday reward?

Can I refer a friend to Showpo?

REWARDS

How do I know what size to purchase?

How do I know if you're getting an item back in stock?

Do you hold items and place products on back order?

How can I find a specific product or brand?

Is the size guide on the app?

Does Showpo have any physical stores?

PRODUCT & STOCK

How do I change my order?

How can I cancel my order?

I put in the wrong address. How do I change it?

How can I check my order history?

Why can't I sign into my account?

How can I change details on my account?

How do I close/delete my account?

I'm having trouble with your app. What should I do?

What are cookies and should I enable them?

TECHNICAL ISSUES

Can I return my dress without the original packaging?

Do you have any payment plans?

Are there additional costs we may encounter?

Can I order using same day shipping?

Can I have my dress delivered to a parcel locker, PO box or private bag?

How will my dress(es) be packaged?

How do I measure myself?

After the wedding, do you offer preservation or cleaning services?

Do you have anywhere I can try on my dress?

What is the best way for me to store and transport my gown?

Are alterations included in the cost of my gown?

Are your wedding dresses true to size?

Do you customise or alter dresses?

WEDDING GOWNS

Can I speak to the careers/HR team?

Can I speak to the marketing/social team?

I'm an Instagram influencer. How can I collaborate with Showpo?

Can I speak to the product/buying team?

COLLABORATE WITH SHOWPO

I'm missing an item. What should I do?Updated 2 months ago