What is your Returns Policy?Updated a month ago
We know returns can be a hassle, so we’ve made the process as simple as possible.
Customers can return orders for 100% store credit, or for a refund (to original payment method) within 14 calendar days of delivery. All returns must be booked through our Returns Portal.
You can find the full returns policy here
*Orders paid with full store credit will be refunded as store credit.
Item Condition Requirements
To be eligible for a return, items must be:
- In original condition
- Unworn, unwashed, and unstained
- With all tags attached
- Footwear in original box
- Wedding gowns with QC ribbon attached and in original packaging
What Can’t Be Returned
- Cosmetics / Beauty products
- Hair accessories
- Hosiery
- Hats
- Lingerie
- Earrings
- Swimwear without a hygiene seal
- Items marked ‘Final Sale’ (unless faulty)
- Adult toys
Return Shipping Costs
EU
- Refund and Store Credit: €15.95 return shipping fee, payable in the Returns Portal
Please kindly note that, sadly, Norway return postage is not prepaid at this time. You’ll need to pay for return shipping at your local post office to our warehouse in Sydney, Australia.
UK
Return Shipping Costs
- Refund and Store Credit: £8.35 return shipping fee
Processing Time
- Returns processed within 10 business days of reaching our warehouse
(Allow an additional 3 days during busy periods) - Store credit is applied immediately once processed by our team
- Refunds appear in your bank within 2–5 business days of your return being processed
Note: Orders paid with store credit will be refunded as store credit.
Received a Faulty Item?
We're so sorry! Please follow the steps here to report a faulty item.
Need Help?
Still unsure? Chat with us live or email our team — we’re happy to help!