RETURNS
What is your Returns Policy?
We know returns can be a hassle, so we’ve made the process as simple as possible. Customers can return orders for 100% store credit, or for a refund (to original payment method) within 14 calendar days of delivery. All returns must be booked through
How do I book a return?
Item not quite right? Here's how to return it:. Have an account?. 1. Log in to My Account > My Returns. 2. Choose the item(s) you want to return and let us know why (it helps us make more of the products you want). 3. Pay for your return shipping in
Can I Get A Refund
All items returned back to us, that meet our returns criteria can either receive 110% store credit within 14 days of delivery. If returning, you'll need to pay the €15.95 (EU) / £8.35 (UK) returns fee through the returns portal and your shipping labe
I've received a faulty or wrong item, what should I do?
We’re so sorry if we’ve sent you a faulty or wrong item. To make a return, follow the steps below so we can fix it up asap. Have an account?. Log in to My Account > My Returns. Select the item(s) you wish to return. Book your return under reason 'Fau
Can I Exchange An Item?
Sadly, we don’t do traditional exchanges. The best way to go about this is to create a return as normal. Once we receive your return, we will process your refund or store credit and then you are able to reorder the size/ item you would like, provided
Why can't I book a return?
Below are the reasons why you may not be able to book a return:. Still not sure? Get in touch via live chat or email below and we'll happily help you out
I haven't received my return confirmation email?
It can take up to 30 minutes for your returns label to reach your email. Also, check your spam/junk folder for the email, as sometimes your inbox might filter our emails into there. Checked out as a guest?. Create an account here using the same email
Can I return more than one order in the same parcel?
You sure can!. Have an account?. Login to My Account > My Returns. All products within the returns time frame will show up, regardless of their order number. The order number will pop up on the top of each item. Select 'Return' and follow the prompts
How Can I Track My Return
All returns sent back using our returns portal and shipping labels are easily tracked. Your return is processed within 10 business days of being delivered back to us, and you'll receive an email notifying you it's been processed.Please kindly note th
How Do I Package My Return?
Our bags are reusable! If you still have the original Showpo bag, you can use that. If not, use a similar-sized parcel. Tape your shipping label to the outside of your parcel, covering any old shipping labels. Try not to use sticky tape over the new
Can I Return Items Paid For With A Gift Voucher?
You sure can!. Have an account?. To facilitate a smooth process and ensure your return meets our guidelines, we kindly ask you to visit our returns portal. Here, you can initiate your return and find all the necessary instructions on sending your ret